Shipping policy

Shipping Policy

Thank you for shopping with Printed To Stick! We take care when preparing and packaging your orders to help ensure your products arrive safely.

Please read our shipping policy before placing your order.

1. Order Processing Times

All orders require 2–3 business days for processing before dispatch.

While most products are listed as in stock and available, some items are custom printed or made to order and may require additional production time. If your order includes an item requiring extra production time, your order may take longer to process.

Processing times are separate from Australia Post delivery times.

If you have a specific deadline for your order, please contact us before purchasing to discuss whether we can accommodate your timeframe.

2. Shipping Locations

We currently ship within Australia only. We do not offer international shipping at this time.

3. Shipping Costs

We offer a flat-rate shipping fee of $12 Australia-wide.

Free shipping is available on orders over $100, subject to applicable exclusions.

Some discount codes may exclude orders from qualifying for free shipping. Any applicable shipping charges will be displayed at checkout before you complete your purchase.

4. Shipping Provider and Delivery Times

All orders are shipped using Australia Post.

Delivery times vary depending on your location and the shipping service used. Delivery estimates provided by Australia Post are guides only and are not guaranteed.

Please allow additional time for delivery during busy periods, public holidays or circumstances that may affect postal services.

Please remember that the 2–3 business day processing period applies before your order is dispatched. Australia Post delivery time begins after dispatch.

5. Tracking Your Order

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow time for tracking information to become active after your parcel has been lodged with Australia Post.

6. Local Pickup

Local pickup may be available in the Melton, Victoria area by prior arrangement.

Please contact us before placing your order to confirm pickup availability and make arrangements.

Pickup is not guaranteed unless availability has been confirmed with Printed To Stick.

7. Incorrect Shipping Details

Please ensure your shipping address and contact details are correct when placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been processed or dispatched.

Additional costs arising from incorrect address details or redirected deliveries may be the customer's responsibility where permitted by law.

8. Delayed, Lost or Damaged Parcels

If your parcel is delayed, appears to be lost or arrives damaged, please contact us with your order number and any relevant photographs or tracking information.

We will work with you to investigate the issue and determine the appropriate next steps.

If an item arrives damaged or does not arrive, we will work with you to resolve the issue in accordance with Australian Consumer Law.