Returns & Refunds Policy

At Printed To Stick, we want you to love your purchase! Please read our returns and refunds policy before placing your order.

1. Change of Mind Returns

We do not offer refunds, exchanges or returns for change of mind.

Please choose carefully before placing your order and review product descriptions, photographs, dimensions and other product details to ensure the item meets your expectations.

This policy does not affect your rights under Australian Consumer Law.

2. Faulty, Damaged or Incorrect Items

We take care to ensure our products are made and packaged with care. However, if your order arrives damaged, faulty or different from what you ordered, please contact us so we can help resolve the issue.

Please email us with:

• Your order number.

• A description of the problem.

• Clear photographs of the item and any damage, where applicable.

Please contact us as soon as reasonably possible after discovering the issue.

We will assess the problem and provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

If an item is confirmed to have a problem covered by consumer guarantees, we will also cover reasonable return costs where required by law.

3. Personalised and Custom-Made Items

Personalised and custom-made products are created according to the details provided by the customer.

Please carefully check all personalisation details, including names, spelling, colours, sizes and other specifications, before submitting your order.

We do not accept change-of-mind returns for personalised or custom-made items.

If a personalised or custom-made item is faulty, damaged, incorrect due to an error on our part, or otherwise fails to meet the consumer guarantees under Australian Consumer Law, your rights remain protected.

4. Handmade and 3D-Printed Products

Our products are 3D printed, and slight variations in appearance, texture and finish may occur as part of the manufacturing process.

Minor variations between individual prints may be normal and are not necessarily faults.

Where product colours are displayed on a screen, the actual colour may vary slightly depending on your device and display settings.

These variations do not affect your rights under Australian Consumer Law. Products must still meet applicable consumer guarantees, including acceptable quality and conformity with their description.

5. Incorrect Orders

If you receive an item that is different from the product you ordered, please contact us with your order number and photographs of the item received.

We will work with you to resolve the issue in accordance with Australian Consumer Law.

Please contact us before returning an item so we can provide the appropriate instructions.

6. Refund Processing

Where a refund is approved, it will generally be processed using the original payment method where practicable.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Any refund or other remedy required under Australian Consumer Law will be provided in accordance with your legal rights.

7. Contact Us

If you have a question about your order or need assistance with a return, please contact us through the contact page on our website.

Please include your order number so we can assist you as efficiently as possible.

Printed To Stick reserves the right to assess reported product issues and determine the appropriate remedy in accordance with Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under applicable law.